Shipping

TushMate.com ships to the contiguous 48 U.S. states, Alaska, Hawaii, Puerto Rico, and APO/FPO/DPO addresses. FREE STANDARD SHIPPING is available for orders $25 and over (excluding taxes). For shipments totaling less than $25, there are shipping and handling charges of $5.95 for the standard shipping.

Shipping Times

In-stock orders placed by 1pm Pacific Time, Monday through Friday usually ship the same day. Orders placed after 1pm Pacific Time will ship the following business day. Occasionally, there are circumstances beyond our control that may cause a delay with your order. We keep you updated using the email address and phone number provided during the checkout process. If you have not been contacted about your order and have questions, feel free to leave a message to our customer service.

Hawaii, Alaska, and Puerto Rico

For shipments to Hawaii, Alaska, and Puerto Rico, please allow 10-14 business days for delivery.

APO/FPO/DPO Addresses

Due to military handling time, delivery to some destinations may take up to 21 days. The format for military addresses is as follows:
* City: Enter APO (Army Post Office), FPO (Fleet Post Office), or DPO (Depot Post Office).
* State/Region: Select the two-letter code "AE", "AP" or "AA".
* Zip code: Enter the 5-digit zip code.
* Country: Should always be United States.

International Shipping

Shipping to international destinations and U.S territories (such as Guam) is unavailable at this time. For U.S. orders and shipping with TushMate.com, you must have both a shipping address and credit card billing address within the United States (including Puerto Rico). In addition, the issuing bank must be based in the United States.

Method of Shipping

Our standard shipping is either the US Postal Service (USPS) or United Parcel Service (UPS).

TushMate Holidays

Our administrative and shipping offices are closed on the following holidays: New Years Day, President's Day, Good Friday, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Eve and Christmas Day. All emails will be returned on our next business day. Orders will also begin shipping out on our next business day. Occasionally, we may close the office due to other circumstances (like weather).